Shipping & Handling
Orders placed on stussy.com are processed Monday–Friday and shipped within 3-7 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.
DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted.
We offer the following domestic shipping rates in the U.S. below:
- Standard – $7
- Free shipping in the U.S. for all orders over $200
Exclusions apply for Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, FPO and P.O. Boxes in the U.S. below:
- Standard – $15
Stussy.com ships to the following countries:
- Brazil, Canada, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Hong Kong, Hungary, Indonesia, Jamaica, Mexico, Panama, Singapore, South Africa, Taiwan, Thailand, and Uruguay
- DHL Express - $20
Exclusions apply for the select shipping countries:
- Argentina, Colombia, Philippines, and Vietnam
- DHL Express – $25
If you receive an email from DHL or your local customs agency requesting for additional payment, please contact firstname.lastname@example.org.
INTERNATIONAL DUTIES & TAXES
International orders will be subject to:
- Global-E will act as the seller of record for these orders.
Payment of duties at checkout through Global-E covers the following:
- The stated fees at the time of checkout which includes non-refundable customs duties and taxes.
- The payment of stated fees at the time of checkout which includes customs duties and taxes.
For more information, please contact email@example.com or visit our Live Chat.
- You have up to 7 days upon receiving shipment to return items purchased on stussy.com.
- Orders must be returned by mail only.
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Undergarments, swimwear, and fragrances cannot be returned due to our hygiene policy.
- Once your order is received and inspected, a refund to your original payment method will be processed.
- Shipping charges are non-refundable.
- Once your return is delivered allow 3-5 business days for inspection.
- After inspection allow 24-48 hours for your refund to be processed.
- We do not accept returns or exchanges for Stüssy products not purchased from stussy.com.
VISIT OUR SELF SERVICE RETURN PORTALS BELOW:
- U.S. Customers - Returns Portal HERE
- International Customers or Global-E - Returns Portal HERE
- By using our returns portal All Stussy.com return submissions are reviewed for approval.
- Domestic and international Global-E returns are charged a flat rate when you use our pre-paid returns shipping label.
Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
Stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).
All sales are final for any purchases on Nike, limited edition, and/or special collaboration products.