Customer Service

Return Guidelines

RETURN POLICY 

  • You have up to 14 days upon receiving shipment to return items purchased on Stussy.com.
  • Orders must be returned by mail only.
  • Item(s) purchased must be in new, unused condition with original tags still attached.(Underwear or swimwear, Fragrance is NOT returnable due to our hygiene policy.)
  • Once your order is received and inspected, a refund to your original payment method will be processed. Shipping Charges are non-refundable. Allow 3-5 business days for your refund to process.
  • We do not accept returns or exchanges for Stussy products not purchased from Stussy.com 

Visit our self service returns portals below:

  • Domestic(USA); Visit our Returns Portal here.
  • International(Global-E); Visit our Returns Portal here.

*Domestic Returns are free when you use our pre-paid returns shipping label upon review.

*International (Global-E) Returns are charged a flat rate when you use our pre-paid returns shipping label.

EXCHANGES

Stussy.com does not offer exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s). 

SPECIAL COLLABORATIONS

For any purchases on Nike, Special Editions/Collaborations, and Seasonal Discounted Sale items; ALL SALES ARE FINAL

ITEMS PURCHASED DURING THE SALE PERIOD

All Sale Items are Final.

DISCLAIMER

Frequent returns or unusual pattern/activity will be flagged in our system.

If we notice that our return policy is being abused or we identify unusual pattern/activity we may cancel or refuse current, future order(s) and returnsPlease review our Terms of Use

For more information E-mail us at support@stussy.com or visit our Live Chat.  Customer Support Hours are Monday-Friday 8am-4pm (PST)