Customer Service


North America Sales Operations Coordinator

Location: Irvine, CA 


Stüssy, was founded in 1980 and has grown into a global lifestyle brand. We currently have over 55 stores worldwide in locations such as New York, LA, Milan, Tokyo, Taipei and Seoul.  Stüssy represents a lifestyle widely embraced by street subcultures since the 80s. What started from the scrawled signature logo of founder Shawn Stüssy can now be found globally online and in specialty high-end designer shops all over the world. Originating in California, the brand continues to expand its clothing line and grow globally.


Reporting to the Manager of Global Sales Operations, this role is responsible for planning, coordinating and communicating the movement of all North America orders to the Stüssy 3PL service centers for both Wholesale and DTC customers.

This includes export/import, drop/direct shipping leveraging the best cost/service balance to ensure on time delivery goals. Ensure that all legislation, regulatory and other requirements relating to the importation and exportation of commercial shipments are met through documentation management. Also, the Direct Management of 3PL in Kamloops BC Canada i.e., Allocations, Routing arrangements and documentation.


  • Plan and Coordinate all shipments of materials and finished goods from production locations to 3PL locations and/or final customer destinations.
  • Management and optimization of service options to balance best cost/service to ensure required delivery dates are achieved.
  • Create and maintain planning matrix for each product release per destination country and ensure that orders move through the supply chain to achieve on time delivery.
  • Actively plan and coordinate with 3PL partners in North America on all inbound and outbound requirements.
  • In partnership with the Production team ensure that all regulatory and legislative forms are available to ensure smooth import/export of orders.
  • Arrangement of transportation for sea, air and truck shipments when required to achieve goals.
  • Coordination of Shipment track & trace, reporting and making delivery arrangements when required.
  • Ensure on time delivery and maintain delivery dates in ERP (Full Circle)
  • Manage processing of shipments in ERP (Full Circle) system.
  • Ensure vendor invoice accuracy and packing lists are processed timely and accurately.
  • Monitor EDI Files for errors, troubleshoot with origin, service providers and IT for solutions.
  • Manage communications with clients, Order Procurement & Order Entry, A/R responsibilities, Statements, Issue Credit Memos as needed.
  • Communicate with all stakeholders on late shipments and/or market conditions impacting service. 


  • Experience in vertical retail for lifestyle and/or clothing industry preferred
  • Minimum 5 years’ experience with Import /Export operations & Customs Compliance regulations.
  • Familiarity with import/export process, air and ocean transportation, trucking, Customs & OGA
  • Working Knowledge of Incoterms, Customs Rules and Regulations, HTS Classification Codes for Clothing and Accessories
  • MS Office (Excel, PowerPoint, Word)
  • Full Circle ERP knowledge is a plus

Email Resumes to: HARPER@STUSSY.COM




Salary: $50,000 USD

Reporting to: Studio Manager


About the Role

Stüssy builds an engaging and inclusive online shopping experience through photography, video, and web design.

Our photo studio is located in Los Angeles, focusing on fashion and product photography, photo retouching, and video production. Stüssy is looking for an organized, detail-oriented and enthusiastic Studio Photographer to join our team.

Stüssy is searching for an experienced and accomplished photographer to execute and elevate specific categories of standardized photography with a high level of competence and proficiency. This candidate will report to the Art Manager in the areas of lighting, on-set direction, visual aesthetics, and technical problem-solving. On the day-to-day basis, the candidate will report to the Photo Studio Manager to understand daily workflow and weekly goals. They will troubleshoot on-set photography challenges decisively and expertly execute the brand creative direction while articulating rationale for decisions in support of on-brand vision. In this role you will innovate ways to shoot new categories or initiatives while following new processes and provide feedback to ensure successful implementation.

What You’ll Do

  • Photograph e-commerce product on-figure and off-figure images

  • Produce the highest quality photography/video for all Stüssy product categories

  • Partner closely with the Art Manager to understand the seasonal vision. Execute photography and video assets to support that vision

  • Work in the studio under the management of the Studio Manager both independently and alongside stylists capturing digital images of product while managing equipment maintenance

  • Responsible for accurate completion of shot lists, file naming, processing and organization of digital files

  • Upload digital files to all correct channels on a daily basis alongside other photo studio team members

  • Ensure daily workload is completed - raise red flags when in jeopardy, working with Studio Manager to resolve roadblocks.

  • Proactively identify challenges in workflow or process and use critical thinking to provide the Studio Manager with potential solutions and ensure creation of all process documentation.

  • Maintain consistently high standards for accuracy, aesthetics, and productivity.

  • Help develop techniques and best practices for shooting new categories/projects

  • Maintain photography style guides for Stüssy’s photo studio

  • Interact directly with Art Manager to receive visual guidance and implement process improvement

Who You Are


  • Bachelor’s degree or equivalent in photography or related field

  • Minimum 4 years’ experience working as a commercial studio photographer / videographer

  • Professional photography portfolio that demonstrates an expert-level knowledge of digital photography, including lighting, composition, color quality, and aesthetics

  • Ability to work in a constantly changing, fast paced, team player e-commerce setting

  • Ability to communicate effectively and collaborate with other team members

  • Exceptional work ethic and attention to detail

  • Demonstrated ability to manage high volumes of workflow including prioritization, planning, and task delegation under tight deadlines

  • High-level proficiency with the industry-standard software tools (Photoshop and Capture One) and ability to troubleshoot technical issues under pressure

  • Proficiency with color management policies

  • High-level proficiency with DSLR functionality (both still and video) as well as all standard studio lighting techniques and traditional grip practice

  • Strong organizational skills with a proven ability to manage multiple projects simultaneously under tight deadlines

  • Proven experience working with Art Directors, Stylists, Production, and freelance talent

  • Clear understanding of all stages of the photography process, and ability to provide direction to the team to execute

  • A positive, motivating individual that can easily collaborate and work through confrontation in a solution-minded way

Benefits at Stüssy

Merchandise discount at

Two weeks of Paid time-off, Three weeks after 1 year of employment

Medical, dental, and life insurance.

About Stüssy

In the late ’80s and early ’90s, a brand was born from the Southern California surf scene and swept through the clothing landscape to redefine the look and ideology of casual-wear. That brand was Stüssy, a label that grew organically from youth movements and inadvertently revolutionized the clothing business.

Shawn Stüssy was a surfer who used to shape his own boards for friends and locals in Laguna Beach, California. Stüssy began screening t-shirts and shorts to sell along with the surfboards as a form of promotion; his surname written in a graffiti-influenced hand style was to become the company logo. Stüssy inadvertently fell into the clothing business through his deep-rooted love of surfing, and in a few short years, people were talking within the small, insular world of surf and skateboarding in the late ‘80s. Shawn set up small showrooms in New York and California and hit the road, showing his designs to stores he respected.

The brand grew during a time when epochal shifts that now frame contemporary popular culture were taking place. In the music scene the late ’70s gave us punk, while the early ’80s brought us a new DIY type of music called rap. Punk broke creative and aesthetic barriers and taught us that anyone could have a band. Rap pushed social boundaries and explored the ideas of remixing and sampling. These new ideas and territories created a new modern platform for fashion and cultural expression. The designs and overall aesthetic touched on references from a range of underground subcultures that resonated with Stüssy. This approach appealed to a worldwide network of creative youth who shared a common interest in surf-culture, skating and music. Limited distribution fuelled the desire internationally, and those who wanted the gear found it and felt a part of something bigger in the process.

With Stüssy’s success came the opportunity to travel and spread the Stüssy vibe. The clothing was inspired by an international group of musicians, skaters, DJs and artists with similar tastes; trendsetters in New York, London, Tokyo and other areas of the world were eager to get aboard this movement inspired by a network of like-minded individuals. This group of friends later became the “International Stüssy Tribe” with chapters in New York, Tokyo, London, Berlin and Los Angeles. With a strong network of tribe members wearing the brand in clubs and on the scene across the globe, the Stüssy message spread organically. The brand was committed to producing relevant, good quality clothing at a reasonable price available only at very select stores worldwide in limited quantities. This was an entirely new concept at the time, which has since been used to varying degrees of success.