Customer Service


Direct to Consumer Sales Operations Specialist

Location: Irvine, CA (Hybrid Remote) 


Stüssy originated in the early 1980s as a product of the California surf culture in Laguna Beach in Southern California. The ‘scrawled’logo originates from when Shawn Stussy marked his handmade surfboards with his surname. Synonymous with street culture, and worn by DJs to skaters alike, Stüssy’s appeal strikes far and wide and is known for being one of the oldest and orginal streetwear brands. With flagship stores in New York, Tokyo, Los Angeles, Milan and London, Stüssy remains at the forefront of the streetwear culture through consistently pure product, exclusive collaborations and alignments, controlled distribution and a vast worldwide network of cultural creative that make up the “Stüssy Tribe.”    


Reporting to the Manager of Global Sales Operations and Customer Service, the Stüssy Direct to Consumer Specialist is responsible for acting as the operational hub for Direct to Customer (DTC) sales channels including Global WEB and Stüssy Chapter stores.


  • Meet key service metrics for on time performance of order procurement and product launches, weekly and seasonal reporting on service
  • Act as the main point of contact, information conduit, and action leader for all Collaborations, Special Projects and non-mainline product movement order procurement, production, shipping and delivery of all WEB and Chapter product launches
  • Representative for Direct to Consumer sales operations in all launch related meetings, key stakeholders are merchandising, sales, production and fulfillment teams
  • Communicate all dates and gates for all shipping deadlines to achieve product calendar needs
  • Manage all order form creation and submission processes for global requirements
  • Actively work with planning and merchandising teams to ensure all re-order processes are defined and to establish clear end of season inventory movement processes
  • Proactively monitor, flag and communicate any late shipment liabilities to partners, with solutions-based communication
  • Manage orders through a B2B platform and administer a shared order history database for DTC
  • Communicate with external collaborators to ensure prompt and complete delivery of all special projects 


  • Minimum 5 - 10 years' service/operations experience in Vertical Retail Apparel industry
  • Must be able to operate in a fast-paced dynamic manner
  • Hands-on, super organized and detailed operator who owns start to finish
  • Results driven performer always striving for reaching and exceeding goals
  • Experience with Shopify WEB systems and Full Circle ERP a huge plus

Please send resumes to