Customer Service

Shipping Information

USA SHIPPING

Orders placed on Stussy.com are processed Monday-Friday 8am to 3 pm PST (excluding major holidays) and are shipped within 1-2 business days from when the order is placed, pending payment authorization and verification. Stussy.com ships to all 50 states offering both a Standard and Express service. Shipping charges:

Standard – $5.99

Express – $15.99

Domestic Tax where applicable.

We are required to collect sales tax on all orders shipping to CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these states may be subject to local tax. Sales tax is not charged on orders shipping to addresses outside of the states listed.

 

INTERNATIONAL SHIPPING

 

Orders placed on May 15th:

 

CANADA:

Orders shipping to Canada are processed and shipped within 1-2 business days pending payment authorization and verification. Customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by province. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Stussy Inc. By completing your order you agree to pay all applicable fees.

FedEx International Express- $18.99 USD

 

Orders placed after May 15th:

Orders shipping internationally are processed and shipped within 1-2 business days pending payment authorization and verification. Shipments will be made through DHL Express at a flat rate shipping charge plus applicable duties & taxes. 

 

CANADA - 20 CAD (D&T included)

HONG KONG - 100 HKD (D&T included)

INDONESIA - 280,000 IDR (Pay D&T upon checkout or Delivery)

MALAYSIA - 80 MYR (Pay D&T upon checkout or Delivery)

MEXICO - 300 MXN (Pay D&T upon checkout or Delivery)

SINGAPORE - 5 SGD (Pay D&T upon checkout or Delivery)

SOUTH KOREA - 12,000 KRW (D&T included)

TAIWAN - 500 TWD (D&T included)

THAILAND - 500 THB (D&T included)

VIETNAM - 460,000 VND (Pay D&T upon checkout or Delivery)

 

 

PAYMENT METHODS

Stussy, Inc. and Global-e (International order processing) accept all major credit cards including Visa, MasterCard, American Express and Discover, as well as, Paypal. International orders will appear as Global-e on bank statements. Payments made via PayPal must come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).