Customer Service

Shipping Information

USA SHIPPING

Orders placed on Stussy.com are processed Monday-Friday (excluding major holidays and Peak Periods) and shipped within 3-5 business days from when the order is placed. Pending clearance of payment authorization and verification. Once your order is processed and shipped you will receive an email notification of your tracking information.

*During peak periods, processing times may exceed 5 business days*

Stussy.com ships to all 50 states, offering both a Standard and Express service. Shipping charges:

-Standard – $5.99
-Footwear / Freight Exceeding 10 lbs – $10.00
-Express – $15.99 *Choosing expedited shipping does not bypass the 3-5 business day processing period*
-Freight Exceeding 20 lbs – $20.00

*Please be advised that due to the COVID situation we have had to adapt our fulfillment processes to keep our staff safe. This has had an impact on how we can fulfill and dispatch orders. Please note that some couriers are also experiencing additional delays due to high demand*

GLOBAL-E INTERNATIONAL DUTIES AND TAXES

Orders shipped outside the United States will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout. Therefore, all international orders placed on Stussy.com will go through Global-E’s custom checkout. It should be known that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Stussy as the seller.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to info@stussy.com for further assistance.

Once your order has been received duties and taxes are non-refundable.

GLOBAL-E INTERNATIONAL SHIPPING CHARGES

Global-E charges a flat rate shipping charge of $20 USD and will be shipped out via DHL Express 

GLOBAL-E INTERNATIONAL COUNTRIES SUPPORTED

-AR, BR, CA, CO, CR, DO, EC, HK, HU, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA

GLOBAL-E INTERNATIONAL ORDERS

All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

ORDER CANCELATIONS

Requesting a cancellation is not guaranteed, and will depend on whether your order has entered the packing or shipment phases. If we are successful you will receive notification of your refund by email/SMS, otherwise you will be sent an order confirmation with a tracking link. If your order is canceled, please allow up to 3-5 business days for the payment to process. If you have not received your funds within this time frame, please contact us at 1-(888) 978-8779 or info@stussy.com or contact your financial institution. Our Hours of operation are 8AM-4PM (PST)

During Peak periods and orders placed over the weekend, cancellations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.

To ensure a positive shopping experience for all our customers, frequent cancelations, the order of multiple quantities we identify as an unreasonable pattern, we may restrict or refuse future transactions by blocking an account and/or canceling current and future orders. WE RESERVE THE RIGHT IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY CANCELLATION REQUESTS.

*ALL SALES FINAL items cannot be canceled*

ORDER RECEIPT VS. ORDER CONFIRMATION

Each international/domestic order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided a shipping confirmation.

STOCK AVAILABILITY   In the unlikely event that an item purchased is out of stock, we will part–ship your order, and refund any unfulfilled item(s). In this situation you will receive an email notification confirming your refund. Please allow 3-5 business days for your refund to be processed. 

For any purchases on Nike, Special Editions/Collaborations, and Seasonal Discounted Sale items; ALL SALES ARE FINAL

CANADIAN RESIDENTS PLACING ORDERS THROUGH SHOPIFY CHECKOUT (Orders NOT placed through Global-E)

If your order was not placed by Global-E: Orders shipping to Canada are processed and shipped within 3-5 business days pending payment authorization and verification. Your order confirmation details only the amount collected by Stussy Inc. By completing your order you agree to pay all applicable fees.

Customers must pay:

- All applicable sales tax, duties and customs charges which are determined by your local government and vary by province.
- Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order.
- FedEx International Express - $18.99 USD.
- Please note once your order has been received, duties and taxes are non-refundable.

PAYMENT METHODS

Stussy, Inc. and Global-E (International order processing) accept all major credit cards including Visa, MasterCard, American Express and Discover, as well as, Paypal. International orders will appear as Global-E on bank statements.

Payments made via PayPal must come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).

TAXES

Domestic Tax where applicable.

We are required to collect sales tax on all orders shipping to CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these states may be subject to local tax. Sales tax is not charged on orders shipping to addresses outside of the states listed.