Customer Service

Shipping And Handling

ORDER PROCESSING

Orders placed on Stussy.com are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.

  • Once your order is shipped you will receive an E-mail with your tracking information.
  • Please note requesting a cancellation is not guaranteed and is a request.
  • Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe.

  • During Peak periods and orders placed over the weekend, cancellations may not be possible. 

USA SHIPPING

We offer the following Shipping rates to the USA: 

  • Standard – $5.99
  • Express – $15.99 (Choosing Express shipping does not bypass the 3-5 business day processing period)
  • Free shipping on orders over $200

INTERNATIONAL (GLOBAL-E) ORDER PROCESSING

Global-E Orders will be subject to:

  • Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
  • The payment of stated fees at the time of checkout (Customs duties/taxes)
  • Global-E will act as the seller of record for these orders.
  • Your bank statement could reflect either Global-E and/or Stussy as the seller.

    INTERNATIONAL (GLOBAL-E) DUTIES AND TAXES

    Payment of duties at checkout covers the following:

    • Your order will be delivered by the courier. 
    • Once your order has been received, duties and taxes are non-refundable.
    • If for any reason you receive an email from DHL or your local customs agency asking for additional payment, Reach out to INFO@STUSSY.COM.

    INTERNATIONAL (GLOBAL-E) SHIPPING CHARGES

    We offer the following Shipping rates going outside of the USA: 

    • DHL Express-$20 USD
    • Once your order has been received, duties and taxes are non-refundable.
    • International purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

    INTERNATIONAL (GLOBAL-E) COUNTRIES SUPPORTED

    AE, AR, BH, BR, CA, CO, CR, DO, EC, EG, GT, HK, HU, ID, IL, JM, KW, KZ, LB, MN, MY, MX, NG, PA, PH, PK,QA, RU, SA, SG, SV, TR, TW, UA, UY, VE, VN, ZA

    CANADIAN RESIDENTS PLACING ORDERS THROUGH SHOPIFY CHECKOUT (Orders NOT placed through Global-E)

    If your order was not placed by Global-E: Your order confirmation details only the amount collected by Stussy Inc. By completing your order you agree to pay all applicable fees. Customers are responsible for:

    • All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
    • FedEx International Express - $18.99 USD.
    • Once your order has been received, duties and taxes are non-refundable.

    For more information E-mail us at Info@stussy.com or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST)