Customer Service

Shipping And Handling

ORDER PROCESSING

Orders placed on Stussy.com are processed Monday-Friday (excluding major holidays) and shipped within 3-5 business days from when the order is placed. Once your order is shipped you will receive an email notification of your tracking information.

*Please be advised that due to the COVID situation we have had to adapt our fulfillment processes to keep our staff safe. This has had an impact on how we can fulfill and dispatch orders*

USA SHIPPING

Stussy.com ships to all 50 states, offering both a Standard and Express service. Shipping charges as follows:

-Standard – $5.99
-Express – $15.99 Choosing expedited shipping does not bypass the 3-5 business day processing period
-Free shipping on orders over $250

INTERNATIONAL (GLOBAL-E) SHIPPING CHARGES

Global-E charges a flat rate shipping charge of $20 USD and will be shipped out via DHL Express.All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

INTERNATIONAL (GLOBAL-E) SHIPPING PROCEDURES

Orders shipped outside the United States will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout. Therefore, all international orders placed on Stussy.com will go through Global-E’s custom checkout. It should be known that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Stussy as the seller.

INTERNATIONAL (GLOBAL-E) DUTIES AND TAXES

Payment of duties at checkout guarantees that your parcel will arrive fully landed. Once your order has been received, duties and taxes are non-refundable.If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to INFO@STUSSY.COM for further assistance. 

INTERNATIONAL (GLOBAL-E) COUNTRIES SUPPORTED

AR, BR, CA, CO, CR, DO, EC, HK, HU, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA

CANADIAN RESIDENTS PLACING ORDERS THROUGH SHOPIFY CHECKOUT (Orders NOT placed through Global-E)

If your order was not placed by Global-E: Your order confirmation details only the amount collected by Stussy Inc. By completing your order you agree to pay all applicable fees.

Customers are responsible for: - All applicable sales tax, duties and customs charges are determined by your local government and vary by province. - FedEx International Express - $18.99 USD. - Please note once your order has been received, duties and taxes are non-refundable.