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Customer Service
Shipping And Handling
ORDER PROCESSING
All Orders placed on Stussy.com are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.
- Once your order is shipped you will receive an E-mail with your tracking information.
- Please note requesting a cancellation is not guaranteed and is a request.
- Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe.
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During Peak periods and orders placed over the weekend, cancellations may not be possible.
USA SHIPPING
We offer the following Shipping rates to the USA:
- Standard – $5.99
- Express – $15.99 (Choosing Express shipping does not bypass the 3-5 business day processing period)
INTERNATIONAL ORDER PROCESSING, DUTIES AND TAXES
International orders will be subject to: :
- Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
- Global-E will act as the seller of record for these orders. Your bank statement will reflect GLOBAL-E.STUSSY
- Payment of duties at checkout through Global E covers the following:
- The stated fees at the time of checkout which includes Customs duties/taxes.(Duties and taxes are non-refundable)
- The payment of stated fees at the time of checkout (Customs duties/taxes)
- Your bank statement could reflect either Global-E and/or Stussy as the seller.
NIKE ORDERS SHIPPING TO CANADA
- Customers purchasing from Canada will incur duties and taxes upon delivery by Fed-Ex International
- Fed-Ex International Shipping Rate-$18.99
INTERNATIONAL (GLOBAL-E) SHIPPING CHARGES
We offer the following Shipping rates going outside of the USA:
- DHL Express-$20 USD
- INTERNATIONAL (GLOBAL-E) COUNTRIES SUPPORTED: AE, AR, BH, BR, CA, CO, CR, DO, EC, EG, GT, HK, HU, ID, IL, JM, KW, KZ, LB, MN, MY, MX, NG, PA, PH, PK, QA, SA, SG, SV, TR, TW, UA, UY, VE, VN, ZA
- If you receive an email from DHL or your local customs agency requesting for additional payment, Reach out to support@stussy.com
For more information E-mail us at support@stussy.com or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST)