Customer Service

Shipping And Handling

ORDER PROCESSING

All Orders placed on Stussy.com are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.

  • Once your order is shipped you will receive an E-mail with your tracking information.
  • Please note requesting a cancellation is not guaranteed and is a request.
  • Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe.
  • During Peak periods and orders placed over the weekend, cancellations may not be possible. 

USA SHIPPING

We offer the following Shipping rates to the USA: 

  • Standard – $5.99
  • Express – $15.99 (Choosing Express shipping does not bypass the 3-5 business day processing period)

INTERNATIONAL ORDER PROCESSING, DUTIES AND TAXES

International orders will be subject to: :

  • Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
  • Global-E will act as the seller of record for these orders. Your bank statement will reflect GLOBAL-E.STUSSY
  • Payment of duties at checkout through Global E covers the following:
  • The stated fees at the time of checkout which includes Customs duties/taxes.(Duties and taxes are non-refundable)
  • The payment of stated fees at the time of checkout (Customs duties/taxes)
  • Your bank statement could reflect either Global-E and/or Stussy as the seller.

NIKE ORDERS SHIPPING TO CANADA

  • Customers purchasing from Canada will incur duties and taxes upon delivery by Fed-Ex International
  • Fed-Ex International Shipping Rate-$18.99

INTERNATIONAL (GLOBAL-E) SHIPPING CHARGES

We offer the following Shipping rates going outside of the USA: 

  • DHL Express-$20 USD
  • INTERNATIONAL (GLOBAL-E) COUNTRIES SUPPORTED: AE, AR, BH, BR, CA, CO, CR, DO, EC, EG, GT, HK, HU, ID, IL, JM, KW, KZ, LB, MN, MY, MX, NG, PA, PH, PK, QA, SA, SG, SV, TR, TW, UA, UY, VE, VN, ZA
  • If you receive an email from DHL or your local customs agency requesting for additional payment, Reach out to support@stussy.com 

    For more information E-mail us at support@stussy.com  or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST)