Customer Service

Shipping And Handling

ORDER PROCESSING

All Orders placed on Stussy.com are processed Monday-Friday and shipped within 3-7 business days. Excluding major holidays and Weekends.

  • Once your order is shipped you will receive an E-mail with your tracking information.
During Peak periods and orders placed over the weekend, cancellations are not guaranteed.

    USA SHIPPING

    We offer the following Shipping rates to the USA: 

    • Standard – 5.99 USD
    • Free shipping in the USA for orders above 200 USD
    Selecting Express shipping does not bypass the 3-7 business day processing time. 

      INTERNATIONAL ORDER PROCESSING, DUTIES AND TAXES

      International orders will be subject to: :

      • Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
      • Global-E will act as the seller of record for these orders. 
      • Payment of duties at checkout through Global E covers the following:
      • The stated fees at the time of checkout which includes Customs duties/taxes.(Duties and taxes are non-refundable)
      • The payment of stated fees at the time of checkout (Customs duties/taxes)

        INTERNATIONAL SHIPPING

        Stussy.com Ships to the following countries: 
        • AE, AR, BH, BR, CA, CO, CR, DO, EC, EG, GT, HK, HU, ID, IL, JM, KW, KZ, LB, MN, MX, NG, PA, PH, PK, QA, SA, SG, SV, TR, TW, UA, UY, VE, VN, ZA
        • Shipping Rates: DHL Express 20 USD
        • If you receive an email from DHL or your local customs agency requesting for additional payment, reach out to support@stussy.com.

            For more information E-mail us at support@stussy.com  or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST).