Frequently Asked Questions
MY ORDER IS A GIFT. DO YOU INCLUDE PRICE IN THE PACKAGE?
We do not include price on our packing slips.
DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?
We do not offer gift receipts or gift cards.
I RECEIVED AN ITEM FROM STUSSY.COM AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?
We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock.
HOW DO I START A RETURN?
You have up to 14 days upon receiving shipment to return items purchased on STUSSY.COM.
Visit our self service returns portals below:
- Domestic(USA); Visit our Returns Portal here.
- International(Global-E); Visit our Returns Portal here.
Once received and inspected at our facility, allow 3-5 business days for your refund to process.
HOW DO I KNOW MY ORDER IS CONFIRMED?
Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation. *Please check your spam inbox.
WHAT PAYMENT METHODS DO YOU TAKE?
Stussy, Inc. and Global-E accepts all major credit cards including:
Visa, MasterCard, American Express and Discover, PayPal.
International orders will appear as Global-E on bank statements.
Payments made via PayPal must come from a verified account with a confirmed shipping address.
Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.).
DO YOU SHIP INTERNATIONALLY?
Yes, Orders shipped outside the United States will be subject to:
Customs duties/taxes (Non-Refundable)
Global-E has enabled us to allow the payment of stated fees at the time of checkout.
Countries Stussy.com Ship to: AR, BR, CA, CO, CR, DO, EC, HK, HU, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-7 business days.
Once your order is shipped you will receive an E-mail with your tracking information.
Allow 48-72 business hours for your tracking information to update and to issue an estimated delivery date.
CAN I MAKE MODIFICATIONS TO MY ORDER?
Once an order has been confirmed, it cannot be modified or adjusted.
HOW CAN I CANCEL MY ORDER?
Reach out to our Customer Support team to submit a cancellation request for your order. Please note cancellations are not guaranteed.
During Peak periods and orders placed over the weekend, cancellations may not be possible.
WHY WAS MY ORDER CANCELED?
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date or it was due to stock availability.
HOW DO I DETERMINE IF AN ITEM WILL FIT?
In order to help find the best fit, the following information is available on every product page:
Fit Details are on the items product page and will display measurements. (Measurements are in inches, unless otherwise noted).
Our Customer Support team is always available to answer any questions regarding measurements and fitting.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
You can stay updated with our latest releases by signing up for our NEWSLETTER or by following us on INSTAGRAM.
I E-MAILED CUSTOMER SUPPORT, WHEN SHOULD I EXPECT A RESPONSE?
Expect a response within 24-72 hours from our Customer Support Team.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?
Once your order has been returned to our warehouse, it will be refunded in full. We do not re-ship orders.
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
Once your order is placed we are unable to combine shipments on multiple orders.
I RECEIVED A DAMAGE PRODUCT, WHAT SHOULD I DO?
E-mail us at SUPPORT@STUSSY.COM within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip.
CAN I RETURN MY ONLINE ORDER IN STORE?
Online orders must be returned through our online return portal as chapter stores only accept returns for in-store purchases.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at SUPPORT@STUSSY.COM.
CAN I RETURN COLLABORATION ITEMS?
For any purchases on Nike, Special Editions/Collaborations: All Sales are Final.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
STUSSY.COM displays real time-inventory. If an item isn't on our website, unfortunately it is no longer available.
CAN I GET SOME FREE STICKERS?
Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.
For more information E-mail us at firstname.lastname@example.org or visit our Live Chat. Customer Support Hours are Monday - Friday, 8am-4pm PST.